Cherokee County E911 Recognizes Dispatchers During National Public Safety Telecommunicators Week

CENTRE — Cherokee County E911 and the Cherokee County Emergency Management Agency are recognizing members of their communications team as part of National Public Safety Telecommunicators Week.

As part of the observance, officials are spotlighting one of the voices behind many of the county’s emergency calls, 911 Dispatcher Shannon Houze.

According to Cherokee County E911, Houze has served the community as a dispatcher for nine years, providing calm and clarity during emergency situations. During her time with the department, she has also served as a Communications Training Officer and a shift supervisor.

Houze is TERT-certified and has received training in search and rescue operations and interoperability. Officials say her strong medical background further enhances her ability to assist callers and first responders during critical situations.

Outside of her role as a dispatcher, Houze is also a licensed Realtor in both Alabama and Georgia, where she works with clients while maintaining what officials describe as a strong client-first approach.

Houze is also a wife, a mother of four, and a grandmother of two.

Cherokee County E911 officials expressed appreciation for Houze’s dedication, professionalism, and compassion, noting that her commitment to helping others makes a significant difference in the community.